Privacy Policy

Effective Date: [01/10/2023]

At Loula Flowers, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services. We encourage you to carefully read this Privacy Policy to understand how we handle your data. By using our website, you consent to the practices described in this policy.

1. Information We Collect

a. Personal Information: We may collect personal information, such as your name, email address, postal address, and phone number, when you provide it voluntarily, such as when placing an order or subscribing to our newsletter.

b. Payment Information: When you make a purchase on our website, we collect payment information, including credit card details, to process your transactions securely. Please note that we do not store this information on our servers.

c. Usage Information: We gather data on how you interact with our website. This includes information about your device, browser, IP address, and pages you visit. We use cookies and similar tracking technologies to collect this data. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

a. Order Fulfillment: We use your personal and payment information to process and fulfill your orders, including shipping and delivery.

b. Communication: We may use your contact information to communicate with you regarding your orders, account updates, and respond to your inquiries.

c. Marketing: With your consent, we may send you promotional emails and newsletters about our products, special offers, and updates. You can opt out of these communications at any time.

d. Improvement of Services: We analyze usage data to improve our website's functionality, content, and user experience.

3. Data Security

We employ industry-standard security measures to protect your personal information. However, please be aware that no data transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.

4. Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent. However, we may share your data with trusted service providers who assist us in operating our website and serving you, as long as they agree to keep this information confidential.

5. Third-Party Links

Our website may contain links to third-party websites. We have no control over the privacy practices or content of these sites. We recommend reviewing the privacy policies of any third-party websites you visit.

6. Your Choices

a. Access and Correction: You can access and update your personal information by logging into your account. If you need assistance, please contact us.

b. Opt-Out: You can opt out of receiving promotional emails by following the instructions provided in those emails or by contacting us directly.

7. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe that we have unintentionally collected information from a child, please contact us immediately.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on this page, and the "Effective Date" at the top will indicate when it was last updated.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Email: lolacavanilles@yahoo.es Phone: +44 7748 858987

Thank you for choosing Loula Flowers. We value your trust and are committed to protecting your privacy.